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Discussion Starter · #1 ·
Some of you will know that my wife flies for a BA. I can't quite believe this but somebody has spent time putting this into effect. She has just received this email... :lol:

From: IFCE Safety & Quality (857617)

Date sent: 03Aug2012 12:21
This message will expire on: 03Sep2012 00:00

Subject: Process For Returning Defective Teapots

Due to an increase in recent incidents onboard involving defective
Teapots, the following process has been initiated:

Process for Returning Defective Teapots

Once identified as a defective piece of equipment on the aircraft,
the teapot is to be labelled with a Defective Equipment label and
withdrawn from use,ensuring that all requested information is fully
recorded.

If the defect is noted on an outbound flight, the teapot is to be
retained on the aircraft until return to LHR (in the same way that
PAX or crew food complaint samples are)..

Once the aircraft lands at LHR, the labelled teapot is to be taken
to the CRC at T5 (in the same way that PAX or crew food complaint
samples are).

The teapots are to be left on the table beside the food sample
fridge.

The teapots will be collected by Gate Gourmet or a member of the
Food Safety team and brought to Waterside.

The Product & Service team will then evaluate the defective teapot.
 

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I would just make them all drink coffee :lol:
 

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In my experience, processes are usually created for perfectly simple and obvious tasks when the staff don't seem to be doing those tasks, despite them being perfectly simple and obvious...

Seeing this just makes me assume that BA crew are muddling along with knackered teapots instead of just replacing the bloody things.
 

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rustyintegrale said:
Some of you will know that my wife flies for a BA. I can't quite believe this but somebody has spent time putting this into effect. She has just received this email... :lol:

From: IFCE Safety & Quality (857617)

Date sent: 03Aug2012 12:21
This message will expire on: 03Sep2012 00:00

Subject: Process For Returning Defective Teapots

Due to an increase in recent incidents onboard involving defective
Teapots, the following process has been initiated:

Process for Returning Defective Teapots

Once identified as a defective piece of equipment on the aircraft,
the teapot is to be labelled with a Defective Equipment label and
withdrawn from use,ensuring that all requested information is fully
recorded.

If the defect is noted on an outbound flight, the teapot is to be
retained on the aircraft until return to LHR (in the same way that
PAX or crew food complaint samples are)..

Once the aircraft lands at LHR, the labelled teapot is to be taken
to the CRC at T5 (in the same way that PAX or crew food complaint
samples are).

The teapots are to be left on the table beside the food sample
fridge.

The teapots will be collected by Gate Gourmet or a member of the
Food Safety team and brought to Waterside.

The Product & Service team will then evaluate the defective teapot.
I;m a little teapot short and stout, pick me up and pour me out - no wonder the f#cking planes dont run on time :lol:
 

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Discussion Starter · #5 ·
Spandex said:
Seeing this just makes me assume that BA crew are muddling along with knackered teapots instead of BA replacing the bloody things.
Now that is closer to the truth. 8)

Crew reports on faulty systems, hardware and yes, even teapots are ignored more often than not. Sadly, turning the aircraft around quickly means non-essential faults go unrectified.
 
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