Honest guy I think.
With my S3 I went to get a map - he suggested when I arrived that I get a Forge diverter valve and a panel filter. I agreed to both after being given the prices and left him to it. He asked if it was already mapped. I said it was not so he went about his work. When I got back he told me it was already mapped and already had a performance panel filter. He had discovered from the "before" rolling road run that it was only making 180 hp (210 hp S3) because some of the pipework had been put on back to front. He rectified this, fitted the diverter valve and fired back on the rolling road where it made 230hp - so it was already mapped. As he had already discussed what I was after from a MAP he knew this was sufficent for me and he knew another map would only get a bit more from the car. He actually said the way the map looked it could have been one of his.
He could have said nothing and charged me for MAP, Filter and Diverter valve but instead charged for the 2 rolling road runs and the diverter valve. He could have made much more cash out of me without be being any the wiser but he chose not to.
I will go back - once i get a TT!
What a pleasant way to spend your hard earned cash - well; to tell the truth, Jackie's cash!
It had been a while since Jim and his team had been called on to practise his skills since the first TT departed our fleet, but with the recent arrival of Jackie's new toy we had doubts about the timing belts and associated parts had actually been changed earlier this year. Rather than suffer an expensive engine failure if they hadn't, it seemed prudent to spend a small amount now and the enjoy the security of knowing all was well in that department.
As it turned out they had, but with unkown components and it didn't appear that one of the engine mounts had been secured correctly - now know that "pukka" gear has been fitted ...aux' drive belt, timing belt, tensioning roller and the all important hydraulic tensioner. Water pump and thermostat too. Worth pointing out that Audi dealers don't change the water pump, hydraulic tensioner or thermostat when they do a timing belt change!
At the same time, Jim was asked to carry out a full 4 wheel alignment and get rid of the offset in the steering wheel. Now done it has transformed the feel of the car when driving - perfect!
Finally, A scan for DTC's was carried out and nothing found apart from the alarm horn being faulty - no big deal and the car has a clean bill of health
So, might be a few bob lighter, but the cost is relatively inexpensive when compared to main dealer prices for the same work - and I know the work has been carried out competently and thoroughly...small price for that little blanket of security I reckon
If you're looking for servicing, tuning or modification work, Star Performance will look after you
I've had my car (VW Lupo GTI) in at Star a good few times now and can't fault their service at all. In fact no one else touches my car apart from them
They've done; Timing belt & W/Pump, Major service, Brakes, Fitted my KW-V1's, I've had their alignment too and just last week Jim took my car in and replaced my window switches and door hinges and brought it back n didn't charge me for dropping the car back off or that. Definately the best in Fife
Have been in contact with Star Performance about an APR map on my RS. I emailed Jim about the price for APR map and he advised it would be £699 + VAT. I have since checked the APR website and it quotes £598.80 inc VAT for the map. I brought this to Jims attention and he has still came back with the original price of £699 + VAT
Am I missing something ?? :?
I would rather go to Star as I have heard many good things and due to the fact that they not too far away. But as you can see the difference in price is huge. Especially when they should be going along with APR state on their uk website?
My advice would be to contact APR and ask them to clarify their published web price then clarify it with their local approved supplier ie Star.
Let the two of them sort it out between themselves - I think you get a discount with TTOC membership at Star with performance upgrades but I've never got it to my knowledge :? .
Been to Star twice this week, once for cam belt and service, second time for a broken spring discovered on the first visit. Good service, happy with the price (and I am as tight as two coats of paint), and most importantly the car feels great.
After having spoken to Jim and his wife in person at Star Performance, I took my newly acquired 2002 Roadster to them for a coolant thermostat change and a stage one remap.
Simply by browsing through this excellent forum, I have learned so much more about this highly enjoyable vehicle and straight away recognised the "stuck coolant thermostat" symptoms amongst others.
I decided to take a leap of faith after so many positive recommendations and go for Stars own stage 1remap. I have to say I have been totally impressed with the smooth, responsive power and torque delivery of this map. The car is an absolute delight to drive be it pottering about in town or enjoying full boost performance on the open road! - Nice one Jim!
I will look forward to returning for normal servicing in the future and will no doubt be entrusting my Passat 170 TDI Sport Estate for safe keeping too !
I've been using Star Performance since I got the TT last September. Very satisfied with their servicing and all the work they have carried out for me. The remap I got there is great. Their prices are good, staff are friendly and they have a cosey wee waiting area with loads of magazines to pass the time. Jim also makes a good cup of coffee
Great garage, great service, won't put my car anywhere else.
Phoned Star performance to get a price for a quick rolling road bhp print out of my car.., no setup or diag,just 1 run.
Dastek in Dalgety bay = £72 for 2 runs
Wallace performance = £60 for 2 runs
Star performance = £180 for 1 run :?
I then asked politely as you would what it involved.. 1 basic run , I then said "oh.. Dastek & wallace do it for 60-70 pounds "
The reply ?? " Aye , we charge £180 , cheerio " phone put down.
Now.. This is absolutely unbelievable !! I was stunned at this,they making that much money they don't want business ??
Excuse my french but thats downright f*kin disgraceful.
I dont mind paying the money.. My RS6 has had over 30k spent on mods and supposedly the quickest rs6 in the country , I wanted a new specialist nearer me to maintain service etc ( I only live a few miles from them ) , NEVER going to use Star Performance.
I solely joined this forum for the single reason to write this thread , thats how annoyed I was at there (cough) service.
robwight, this sounds like crossed wires - are you sure he picked you up correctly? I used to put my Corrado VR6 to Star when they were at their old premises back in the day and they only charged £40 - £50 for 2 runs. I think I rememeber even putting my highly tuned Escort Cosworth to him as well. I know because my Corrado spent a bit of time on the rollers there as I fitted various different modifications to it over a period of time. Jim could come across as a little bit gruff, but he was a good, honest genuine person. Now I've got my TT, I'm looking forwards to going back to him...
I initially phoned for a price & he said £150 + vat £180
I then phone Dastek & Wallace , confused why STAR was so expensive i phone back to check the price of £180.. which he promptly confirmed before putting the phone down.. no crossed wires there mate was pretty clear cut.
3 times more expensive, half the service !! stay clear peeps..
I have never had any service work done there so cant comment on quality of work,but as far as him personally & his pricing.. no ta..
Also.. he had mentioned he could do the run at any time,asap..
Dastek in Dlagety bay and Wallace performance both have a month waiting list , that tell you something ?