See if this helps. Would be curious if the Special Note has something to do with the SRI problem you are experiencing.

SRI Reset Procedure - Ross-Tech Wiki

wiki.ross-tech.com

Special Notes

1. Vehicles in the US and Canadian markets normally do not use Flexible or Extended service intervals. Vehicles in other markets generally have additional sensors, such as oil temp and oil quality sensors, which are used to calculate more advanced service strategies. Changing a vehicle from the standard Fixed Interval settings to the Flexible Intervals would have undesirable results if the additional sensors are not installed. VCDS will prompt you to check the Instrument cluster coding if you attempt to alter this.

 

Found this. Evidently there's a (Canadian only) SRI reset...? Couple of comments shown from the post over in the audizine forum

Reset "Service Due!" with VCDS Vag-Com [Fixed]

I was trying to reset a Service Due! on an Audi S4 B8 and using the SRI Reset was not clearing the code. I had to manually reset Channel 53 & 55 to 0 17-Instruments 10-Adaptation Channel 53 -> 0 Channel 55 -> 0 When I ran the SRI Reset, both these values remained at 155 and 280...

www.audizine.com

vincent9993 - I was trying to reset a Service Due! on an Audi S4 B8 and using the SRI Reset was not clearing the code. I had to manually reset Channel 53 & 55 to 0

17-Instruments
10-Adaptation
Channel 53 [Distance since inspection]-> 0
Channel 55 [Time since Inspection]-> 0

When I ran the SRI Reset, both these values remained at 155 and 280 respectively. Not sure if this is a bug in VCDS or if it has to do with the fact that this is a Canadian car but I thought I'd share if anyone else is having issues.

IceSilverS4 - Did you do the SRI reset (Canadian only) on the selection list ?

 

So the problem with the SRI reset in VCDS in previous versions and cars newer than it was ready for. With later versions of VCDS it shoudl work fine.

You're correct the Canadian service interval, like the US one, is a fixed interval. Flexible is only [supposed to be] used if you have 507.00 oil in there, which can be found but is typically expensive and not common here. Hence why 502.00 is the spec here. That's what the "oil quality" number does--one is for 507.00 and the other for 502.00 or "low quality" oil according to the terminology presented in VCDS.

In any event what I do (and have usually done in the past) is just select the Canadian interval which is fixed 15,000km and simply change the 150 to an 80, for 8,000km instead of 15k. Personally I'm not doing no 15k km oil changes lol.

I believe it's a common misconception that the flexible intervals will not work on cars over here since "the car doesn't have the sensors". Because I can see the thermal load and soot quantity values will change over time as these are merely calculated by the car, not "sensed" in any way. Some VWs may not have the oil level and temp sensor though, so that's probably why people say that. Pretty sure as long as you have that the flexible works. Anyway that's sliding off topic...

I'm not sure why it keeps reminding me of the "impending" service when it's almost the full 5,000 miles away. It's basically just a countdown now lol. It's not a big deal I'm just wondering what I did different/wrong or what is causing that to come on so early as I'm pretty sure it only used to come on close to the service interval, not every single time the car is turned off.

There's gotta be something...unless of course it always did this and I'm just imagining it didn't.

 

If it helps, mine only says it when it is close to being due... Or at least I think so

Mine is on fixed service intervals of 1 year/10k miles

 

Reminds me of my MK2 Jetta. There was a service reminder that could be reset through a hole in the firewall from the engine compartment by using a very tiny screw driver. What were they thinking? This process wasn’t covered in the owner’s manual so you needed a friendly mechanic to find this out. Pre-internet, car repair was more of a challenge but then you could always rely on Bently manual.

 

TBO I don't even bother resetting the SRI. I have the services and mileage marked under the hood. I put a sheet of silver foil (like used to change the color of a car) on the fender and write the dates and mileage with a permanent marker when I change oil/filters, etc. I also write the dates on the air and cabin filters when they go in.

 

Well I wasn't able to figure this out. I fooled around with a lot of settings in Adaptation for instruments and couldn't find anything that stopped this. So now it's stuck on always showing me how many miles are left to service both when I turn the car on and off. Again I'm fairly certain it wasn't like this before but maybe it was always like that?

I noticed in the Service Reminder value VCDS suggests it can only be set to 0 or 1. 0 supposedly means service is not due and 1 means it is--which activates the wrench symbol ad the "Service Due!" message. However mine is on 2. Kind of reminds me of that time when Bender had the nightmare when he "thought he saw a 2" 🤣

Anyway what happens if I set it to 0 is it then automatically resets the oil change ("service") interval as if I'd done a reset. So I had to set all those values back manually again lol--good thing I made a mental note of how many kms were done (29, or 2900). But as soon as it's set to 0 it then changes itself to "2" when the ignition is cycled. I'm not sure if that's normal either. Presumably it will trip to "1" when the time/mileage is exceeded as normal, but I guess we'll see. Not sure about this "2" business LOL, but it definitely don't stay on 0. Maybe I should have tried 3?

Couldn't find anything at all pertaing to a "pre warning" range though I did fool around with the min/max values which are typically only used with flex intervals--but that also did nothing.

 

Not had this issue with my US RS, yet. All I did was reset it with the DIS. Early days though.

 

So it doesn't tell you the miles/time to the next service every time you turn the car on or off?

If not, something is definitely causing this "countdown" to always appear, I just don't know what. I'm just gonna leave it alone since it's not really a problem and I've racked my brain enough for something so minor. Maybe one day I'll figure it out. Maybe I should take a look in the owner's manual to see if it talks about when the countdown is supposed to start...

 

I used to have my car serviced and MOT'd in early June but due to Covid MOTs could be extended and I now have both done in August at the main dealer - I've had very good service from them so have stuck with them.

But for a few weeks now I've had the Service Due and the spanner/wrench at start and shut down, which is annoying given that it's still quite some time before it will be serviced. Why so early given that it was reset last August?

Also, can the Inspection Service be part of the mix? I said I didn't want this doing a couple of years back and the technician said the service warning may come on between the lubrication services. It's the regular service one that can be reset via DIS isn't It? Will have to have a look.

I don't recollect ever getting a mileage countdown on mine, just the Service Due.

 

I used to have my car serviced and MOT'd in early June but due to Covid MOTs could be extended and I now have both done in August at the main dealer - I've had very good service from them so have stuck with them.

But for a few weeks now I've had the Service Due and the spanner/wrench at start and shut down, which is annoying given that it's still quite some time before it will be serviced. Why so early given that it was reset last August?

Also, can the Inspection Service be part of the mix? I said I didn't want this doing a couple of years back and the technician said the service warning may come on between the lubrication services. It's the regular service one that can be reset via DIS isn't It? Will have to have a look.

Yeah so this is the problem with resetting only through the DIS. You can only reset the "service" (aka oil change) interval through the DIS. You cannot reset the "inspection" interval.

So without a proper scan tool you can't reset the "inspection" interval at all. When you do the [automated] service reset in VCDS it resets both of these at the same time and sets them to the same time/mileage (if using fixed intervals). However the way the car is from the factory I believe it's setup that the "Inspection" is either twice the mileage of an oil change interval and/or it's set to 365 days. The exact numbers depend on the country and what you have set up for intervals (fixed v. flexible).

If you can only reset through the DIS you have a chance that the inspection interval will not come for some time after. You think you've reset it, it seems fine, and then it comes on again later because the Inspection interval has been met even though the oil change interval has time/miles to go. OTOH if they come at the same time you'll find if you reset it in the DIS, it still says it's due for service because you can't reset the Inspection part of it. You can easily check which of the two is due, by going in the "Check" menu in the DIS.

Now the stealer obviously has the tools to reset everything and should have known to reset both of these but perhaps the tech only reset your service and not your inspection?

The other alternative is, if you are on flexible intervals, it actually is time to change the oil again. It has been about 10 months, so depending on miles and driving conditions, you might have hit the limit on thermal load miles and/or soot.

 

If I’m remembering correctly, when my service was due, each time I turned the ignition I’d get a beep with a message on DIS that service was due in X miles / X days and when I went over it, the message still beeped but the message changed to service exceeded by X miles / X days……what I don’t recall was how early it came on before mine was exceeded.

Ive just had an oil service done so it was time to reset the message in the DIS which anyone can do with ignition on and pulling the right stalk on the Speedo once and within a few seconds, pull it again and hold until the display reads ### days / ### miles.

The (inspection) service cannot be reset by the owner without VCDS or OBDEleven etc. I reset my inspection service at the same time as the oil the other day because of my extremely low usage of the car. I just used OBDEleven “one click app” under the workshop tab to reset it at the cost of 10 credits.

According to Audi UK, the service intervals are:

Looks like mine is set to a fixed regime which is fine for me. I didn’t see an option in OBDEleven oil service reset to change from fixed to flexible or vice versa……don’t know if that’s possible?

And my DIS after resetting both yesterday - a quick pull once on the same stalk then shows both intervals, one after the other, before returning to the normal DIS screen after a few seconds.

 

If I’m remembering correctly, when my service was due, each time I turned the ignition I’d get a beep with a message on DIS that service was due in X miles / X days and when I went over it, the message still beeped but the message changed to service exceeded by X miles / X days……what I don’t recall was how early it came on before mine was exceeded.

Looks like mine is set to a fixed regime which is fine for me. I didn’t see an option in OBDEleven oil service reset to change from fixed to flexible or vice versa……don’t know if that’s possible?

It would be if you did it manually through the adaptation values. Have no idea if they have an "app" etc. for doing that though.

And my DIS after resetting both yesterday - a quick pull once on the same stalk then shows both intervals, one after the other, before returning to the normal DIS screen after a few seconds.

But it doesn't show this automatically each time you start or turn off the car, right?

Thanks for the video Stevie, that's great. I didn't associate those little thingies with stalks!

Yeah those two things are funny, they actually have a few functions though only thing I ever used mine for was resetting the trip odo. The left one I think sets the clock but you can do that in the DIS menu. Also if hold one of them either in or out (can't remember now) it cycles through all the different warning icons on the DIS, as if to be a "self test/diagnosis" but really it's kind of just a novelty since the car is always diagnosing itself anyway so it's not like you're going to "uncover" a fault that's not already there by doing that.

 

Thanks TT'sRevenge. I've only ever had one car on flexible servicing and that was a Passat when I was doing a decent annual mileage. TT only does a couple of thousand a year but nearly all decent runs. I'll check the DIS in a bit and see what Check is saying, but probably as you say one service was set but not the other.

I nearly bought an OBDeleven last year when I had a faulty wheel sensor. Be worth getting one just to reset the Inspection Service.

 

Just had a look and it's the oil service. Says it was due 500 miles and 156 days ago which is nonsense!

Stevie - so had a go at resetting it but no luck. If I pull the RH stalk, with the ignition on but not running, all I get is the screen wash operating. I have the later white clocks so probably different? I have a small rocker switch on the end of the stalk for going into Display 1 and 2 and for scrolling up and down and a reset button on the underside of the stalk for entering the menus. I've tried resetting the service with this but no joy.

 

@SamoaChris - mate, I think you’ve got your stalks confused 😆 - I meant the ones on the speedo dials not the indicator stalks, but an easy mistake to make. This’ll show you how to reset the oil service…..it won’t reset the inspection service though, that’ll need VCDS or OBDEleven or the like VAG specific tools…..

To reset the oil service alert, ignition on but engine doesn’t need to be, pull briefly on the right Speedo stalk and within a few seconds, pull and hold it pulled until the DIS shows blanks as per the clip below - job done, ignition off!

Mines a 2007 3.2 so didn’t have this cluster until a few weeks ago when my original cluster (one with red illumination) was failing and @Neilios sourced a TTS cluster and put all my data on it so it now works flawlessly and I have a nice white updated set of clocks and no error messages!

Not my video, BTW……

 

Thanks for the video Stevie, that's great. I didn't associate those little thingies with stalks!

I'd try it now but it's hammering down again.

Cheers, Chris

 

Yeh, it’s going ballistic with the rain here too, so I don’t blame you - glad I put my half cover on before it started 👍🏻

 

Nope bud, it doesn’t show the service messages at all now they’re reset. TBH, I onky ever recall seeing any kinda message either when it was getting close to service alert or had gone past them. For sure, the exceeded message came up every time the ignition was on and as for a warning that I was “close to” a service marker, I recall a “service due” message on every start up, but how much before it was due in terms of mileage or time escapes me - it certainly wasn’t months before or hundreds of miles before…

 

Yeah that's exactly the thing I don't get and exactly how I recall it being--it would only do this when it "got close" to the interval. Now it's doing it all the time and I can't figure out for the life of me why. It's like one of those things that just bothers you not to know why even though really it has no consequence otherwise

 

I get what you’re saying, annoying as hell but of no real significance, but we ALL like things to work as they should and the smallest thing can drive you nuts, especially something that’s telling you that you need some kinda service when you don’t!

I wonder if it’s some kind of corrupted ROM on the cluster? - no idea if pulling the cluster out, leaving it overnight etc might reset something that’s gone FUBAR for whatever reason….

 

Well it's not telling me I need service it's just saying the service is coming soon, though it's not so soon lol. I doubt there's anything wrong with the cluster it's probably something in the coding or something I'm either not seeing or isn't adjustable with the options in VCDS and somehow has changed--which could have been through my own tinkering of various other stuff lol.

If anyone has a car that is on fixed and is not always displaying when the next service is due, and has the time to post it, I wouldn't mind seeing a screenshot of their initial "SRI Reset" screen in VCDS. That is, don't actually reset the SRI, just go into the SRI Reset--it will read all the values and display them in a list. I'd like to see what they have there in terms of values to see if I'm overlooking something. I don't think I am but might be able to see it on another car.

I guess I should just check what my A3 is up to but I have had it parked some time and actually it has tripped the service indicator now due to time instead of miles. I guess I could just reset it and see what it does.

 

Reset my service yesterday and no annoying warnings, thanks. It is saying next service in 47 days and 15000 miles if I check it though! Anyway its fine for now and I can reset it again.

Yeah, I've only ever used the "stalks" for resetting the clock. I read the owners handbook from cover to cover when I first got the car years ago and must remind myself of what some of the things do, though I doubt it tells you how to reset the service indicator!

Just got to get the other annoying warning lights sorted now. Was having a lovely roof down drive a couple of weeks ago and they just came on. Same symptoms as for one of the wheel sensors which was replaced last year. July before the dealer can get it in! No problem apart from the lights, as once triggered it drives fine.

 

Reset my service yesterday and no annoying warnings, thanks. It is saying next service in 47 days and 15000 miles if I check it though! Anyway its fine for now and I can reset it again.

I'm thinking that's the inspection counter now, no? If that's the oil/service counter and you reset it, it shouldn't be resetting to just 47 days?

Yeah, I've only ever used the "stalks" for resetting the clock. I read the owners handbook from cover to cover when I first got the car years ago and must remind myself of what some of the things do, though I doubt it tells you how to reset the service indicator!

They do actually but again it doesn't really help that much (IMO) when you can't reset the inspection counter.

Just got to get the other annoying warning lights sorted now. Was having a lovely roof down drive a couple of weeks ago and they just came on. Same symptoms as for one of the wheel sensors which was replaced last year. July before the dealer can get it in! No problem apart from the lights, as once triggered it drives fine.

That's pretty nuts you have to wait that long. Personally I stay far, far away from any stealer. Well me I stay away from any mechanics period, but if I did go somewhere it would be nowhere. Near. A stealer!

As for the warning you're getting now, is that an ABS/ESP fault you're talking about?

 

Could be the Inspection Service. I only had time for a quick look yesterday before setting off for home after resetting it. Will have a look again tomorrow.

Yes, the ABS/ESP fault. Was the right-hand ABS sensor last time.

 

It will be the inspection service still showing as you can’t reset that yourself without the right diagnostic tool like VCDS or OBDEleven.

 

Hy! Did you find the solution? I have the same annoying problem with my A3(2015) thanks

 

I never did. Just live with it doing it. It's nothing bad really and I barely even notice it, but yeah it's strange that it does it. It must be some coding option somewhere, that isn't immediately obvious.

My A3 OTOH does not do it but I can't see any differences in the coding for the service monitor stuff.

Your A3 would be an 8V though, being a 2015? So it may be a totally different thing causing the same "problem".

 

@TT'sRevenge

I joined this forum to let you know I'm having the EXACT same problem with my A5 2.0T 2015. I don't own a TT. The service reminder (not service due) just won't shut up even though everything is reset. Channel 2 is stuck on value 2 and I can't change it to 1 or 0 or anything. I don't have vcds, I have a 3rd party scantool capable of VW/audi coding/adaptations (topdon). It ACCEPTS the value 0, but it never changes to 0. Let me know if any one figures out. I've tried everything.

 

Hy! Nobody know it,now! We waiting for solution… 🤷🏻‍♂️

 

@TT'sRevenge

I joined this forum to let you know I'm having the EXACT same problem with my A5 2.0T 2015. I don't own a TT. The service reminder (not service due) just won't shut up even though everything is reset. Channel 2 is stuck on value 2 and I can't change it to 1 or 0 or anything. I don't have vcds, I have a 3rd party scantool capable of VW/audi coding/adaptations (topdon). It ACCEPTS the value 0, but it never changes to 0. Let me know if any one figures out. I've tried everything.

Hy! Nobody know it,now! We waiting for solution… 🤷🏻‍♂️

Well at least now we know we're not the only ones!

@event3horizon I believe the service reminder value on Channel 2 is supposed to operate as you describe. You can't actually reset it unless the other stuff is reset (like when you do a full SRI with VCDS), but when those are reset it's supposed to change and stay there I believe. This is because it will reset (as you say it accepts the coding) but basically it immediately sees the other any of the other values exceeding the service intervals and instantly sets to another value, accordingly.

I can't remember what mine comes up as when reset and if it's different between the two cars but I suppose I will check that and see if they're different. I do remember checking everything before (between the two cars) and everything being exactly the same when not at the service interval but the strange behaviour only occurring on the TT.

If your Channel 2 is stuck at value 2 though, doesn't that mean you have the full service reminder on, not the "close to service" reminder? Do you have the little "wrench" icon coming up on yours or no?

If you have legit/licensed VCDS it's something you could ask/post on the RT forums...perhaps they know the solution. I'm stumped on this one as said but since in my case it's really just a minor thing (it's only the "close to service" reminder, not the full service reminder that I get), I haven't really bothered with doing any more digging.

 

Full disclosure, I'm not using VCDS, using a TopDon scan tool with advanced vw/audi coding/adaptation capability. I do not have the service due message, only the reminder, all the damn time - when switching ignition on and then off. I also don't have a wrench icon in this A5 cluster. Not a feature.

I wonder if this has anything to do with the variable oil service and fixed. How would you actually 'switch' the car from fixed to variable or vice versa? Is it just the oil quality = 2 value?

Here is what I have:

002 Service reminder - stuck at 2 (attempting to switch it to 0 says 'adaptation successful', but the value does not change!)

OIL (minor maintenance)

040 Mileage since service - 0 (x100km)
041 Time since service - 0 (day)
042 Minimum mileage to service - 140 (x100km) = 14,000km
043 Maximum mileage to service - 150 (x100km) = 15,000km
049 Minimum time to service - 350 (days)
044 Maximum time to service - 365 (days)
045 Oil quality - 1 (normal quality, 2 is for flexible service?)
047 Soot entry - 0
048 Thermal Load - 0
050 Basic distance value for oil change with fixed service interval - 150 (x100km) = 15,000km
051 Basic time value for oil change with fixed service interval - 365 (days)

Inspection (Major maintenance)

052 Basic distance value for inspection - 300 (x100km) = 30,000km
054 basic time value for inspection - 730 (days)
053 Distance since inspection - 0 (x100km)
055 time since inspection - 0 (days)

-At one point I had 042 and 043 pair set to the same value, as well as 049 and 044. I figured maybe that was the problem, and I needed to create a range of distance and time which influences when the reminder displays, but still nothing.

-Then I figured I would force the system to display service due by setting 040 and 041 beyond the threshold, and it does display service due. Then I went into 002 and it was still set to value 2. I tried to input a 1 value (which is service reminder on) but adaptation fails. Tried 0, did not change to 0, still stuck at 2.

 

Full disclosure, I'm not using VCDS, using a TopDon scan tool with advanced vw/audi coding/adaptation capability. I do not have the service due message, only the reminder, all the damn time - when switching ignition on and then off. I also don't have a wrench icon in this A5 cluster. Not a feature.

Oh I see. Yeah so essentially the same thing as us then. I really struggled with wondering if my TT was always like this...like it's supposed to do that, but I wasn't sure hence why I made this post originally. However with only one other person (now two) saying they encountered the same I'm thinking indeed something is amiss--though again it's not really so bothersome to me that I really care about it. The actual service required/due reminder still works as it should, it's just kind of the indication of when service is due coming on all the time (instead of "close" to the interval) that's the thing that's not right.

I wonder if this has anything to do with the variable oil service and fixed. How would you actually 'switch' the car from fixed to variable or vice versa? Is it just the oil quality = 2 value?

Yes but you still have to fill in some other values that wouldn't be populated at all in the fixed mode. With VCDS you get the full rundown and you can kind of switch between each type to see what it would change things to if you select the "change to flexible" or "change to fixed" options--basically it gives you a preview of the values (which you can also then set to custom values) before you actually write/program them.

The thing is I never fooled around with the variable intervals on the TT so I don't think it's related to this. On a side note I did set it up to see if it worked on my A3 (and it def. does) but again that car doesn't show the reminder in the same fashion. That car is actually set to flexible right now and it's working fine. It hasn't yet gotten to my personal "regular OCI" of 8,000km (5,000 mi) and I do plan on changing it at that point anyway but I was just kind of fooling around with the flexible to see how it worked and what it recommended--as said it works, anyway. I think the only thing you need to make sure this works is the oil level/temp sensor in the pan (some lesser model cars in the US/Can market don't have this hence why they say you shouldn't enable it on these cars). That and of course to make it work correctly in practice you should use a 507.00 oil (or a 511.00 oil should be good too)--you're not supposed to use with 502.00, which is what the "oil quality" thing refers to. It's really not about the oil quality it's about the SAPS, but that's an entirely different topic haha.

Here is what I have:

002 Service reminder - stuck at 2 (attempting to switch it to 0 says 'adaptation successful', but the value does not change!)

OIL (minor maintenance)

040 Mileage since service - 0 (x100km)
041 Time since service - 0 (day)
042 Minimum mileage to service - 140 (x100km) = 14,000km
043 Maximum mileage to service - 150 (x100km) = 15,000km
049 Minimum time to service - 350 (days)
044 Maximum time to service - 365 (days)
045 Oil quality - 1 (normal quality, 2 is for flexible service?)
047 Soot entry - 0
048 Thermal Load - 0
050 Basic distance value for oil change with fixed service interval - 150 (x100km) = 15,000km
051 Basic time value for oil change with fixed service interval - 365 (days)

Inspection (Major maintenance)

052 Basic distance value for inspection - 300 (x100km) = 30,000km
054 basic time value for inspection - 730 (days)
053 Distance since inspection - 0 (x100km)
055 time since inspection - 0 (days)

-At one point I had 042 and 043 pair set to the same value, as well as 049 and 044. I figured maybe that was the problem, and I needed to create a range of distance and time which influences when the reminder displays, but still nothing.

-Then I figured I would force the system to display service due by setting 040 and 041 beyond the threshold, and it does display service due. Then I went into 002 and it was still set to value 2. I tried to input a 1 value (which is service reminder on) but adaptation fails. Tried 0, did not change to 0, still stuck at 2.

I can't really remember what was supposed to be set to what--so many values and I only really would know when I'm looking at it but I had thought you're not supposed to have both min and max values for fixed, it should be only one (I think max) but again I can't remember so take that FWIW.

As a question, when you're resetting this with your TopDon, is it an automated process that does this (or can you use such a process on it)? Or are you just setting each value individually/manually? In that case I'd suggest changing the 002 value last, after changing the others.

However all that said, TBH I don't think it has anything to do with these values. As said I've tried the resetting in VCDS, tried comparing to my A3 and everything works right and looks exactly the same in terms of these functions and the values shown in VCDS. My thinking has always been this is something completely separate, like some other adaptation value or coding value...most likely in Instruments but even possibly elsewhere (making it harder to pinpoint). But yeah I don't think anyone can say...until they find what it is. As said I kind a just gave up on this, lol, 'cause it seemed like it was going to be way more work for what to me is "the smallest little thing" that honestly doesn't bother me any more than me simply knowing it's "not really supposed to do that". Functionally/operationally, it doesn't really mean much.