I don't recall ever seeing a post from them on the forum, though if you're trying to run a business and work on cars all during the day probably the last thing they'd want to do is talk about cars in the evenings too! It'd be the same whatever line of business you're in - sometimes you just want to get away from it. (I know I do!)

As for the advertisers section - maybe there's no new news to tell? Unless you like reading about what sandwich someone's had for lunch at work - but there's Facebook status updates for that...

 

Agreed, but they are a premium sponsor and some really negative views about them recently.
If it was my business and I had sponsored a site, I'd keep on top negative feedback and try to resolve it, after all it is a business

 

They didn't turn up to EvenTT13 either :?

John

 

I bought my honeycomb rear valance off them a few months back. It arrived fine but they don't send you any confirmation email or despatch details. You pay and wait.

 

I e-mailed them a few months back wanting to spend a fair bit of money with them... didn't even get a response.

 

hmm im up there tomorrow ill see how it goes. Getting new brakes and brake light switch and the reinflate tyre goo stuff.

Kit

 

Ask them if they would like to respond on the forum they sponsor as there are many unhappy people

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Couldn't be happier with the service the provided me with.

Big discount and helpfull and quick at replying, only got one thing wrong on my £2200 order. Wheel bolts being wrong.

Will be using them again.

 

Ask them if they would like to respond on the forum they sponsor as there are many unhappy people ;

You say "...many unhappy people." but it might only be a few - we dont know how many people they've done work for that are 100% happy, and its only those with a complaint that are likely to complain loudly and publicly on a forum. They could have 1000s of satisfied customers we don't know about who wouldn't think to post a word of praise.

And I don't see why they should respond on the forum - no company likes to see their dirty linen paraded out in public, and I'd guess they'd do all they can to resolve any problems as speedily and as well as they possibly could in private. The same would go for any company out there in any line of business (let alone APS, Awesome, et all in the TT world.)

Couldn't be happier with the service the provided me with.

Big discount and helpfull and quick at replying, only got one thing wrong on my £2200 order. Wheel bolts being wrong.

Will be using them again.

Me too. Had just about all the work on my car done with them, and apart from not being able to work on it once for a couple of weeks (reduced capacity due to staff holidays - fare enough, they're not a massive operation compared to some main dealerships), and maybe an email reply when I was expecting a phone call I'm very happy with the service I get there.

 

The TT shop have been beyond awesome with me and my qs. Excellent customer car. Always price match. And do a brilliant job mechanically every time. Plus you get internet and free coffee while you wait in a lovely showroom. Whats not to like. I travel miles to have work done on my car. Great setup. And Dave and the lads are really enthusiastic and really know their stuff.

Damien.

 

I travel miles to have work done on my car. Great setup. And Dave and the lads are really enthusiastic and really know their stuff.

Plus 1

 

What I don't get is that there biggest clientele is the TT owners, and the majority of serious owners are members of this forum. Yet they seem to not reply or post on this forum at all which is bizarre in a business sense. However I have never used the TT shop and don't know the working force, they could well be happy with what work they've got coming through the door, looking after existing customers which I see they do very well and there online business sales. There's always usually two sides to a story, and I try to take a look from the other side of the fence before I start criticising a company or person.

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Trust me the majority of owners that use TTS are not on this forum.

 

I should rephrase that to enthusiasts James, couldn't think of the word last night!

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I think James is right - whatever you call yourself (TT owner/enthusiast/lover/nut/maniac!), the majority of TT owners don't use this Forum. The fools!

After all, there are many, many modified car/VAG-related forums out there that 'we' (TT 'enthusiasts') spread ourselves across - a quick search gives:
http://www.vwaudiforum.co.uk
http://www.audi-sport.net
forums/vwvortex.com
uk-audis.net/forums
http://www.vagoc.co.uk/vb
http://www.vaggroupforum.com
http://www.savs.co.uk
...and that's just the first search page results...

I doubt we see a fraction of the total of what's posted about TTs, and for a company like the TT Shop to reply to every query/complaint/thank you message on every forum is impossible, so probably don't bother replying to any!
They have full time jobs looking after our cars, and private lives to live afterall...

 

Ask them if they would like to respond on the forum they sponsor as there are many unhappy people ;

You say "...many unhappy people." but it might only be a few - we dont know how many people they've done work for that are 100% happy, and its only those with a complaint that are likely to complain loudly and publicly on a forum. They could have 1000s of satisfied customers we don't know about who wouldn't think to post a word of praise.

And I don't see why they should respond on the forum - no company likes to see their dirty linen paraded out in public, and I'd guess they'd do all they can to resolve any problems as speedily and as well as they possibly could in private. The same would go for any company out there in any line of business (let alone APS, Awesome, et all in the TT world.)

Couldn't be happier with the service the provided me with.

Big discount and helpfull and quick at replying, only got one thing wrong on my £2200 order. Wheel bolts being wrong.

Will be using them again.

Me too. Had just about all the work on my car done with them, and apart from not being able to work on it once for a couple of weeks (reduced capacity due to staff holidays - fare enough, they're not a massive operation compared to some main dealerships), and maybe an email reply when I was expecting a phone call I'm very happy with the service I get there.

I have to disagree. In today's connected world, when people criticise a company for poor work, it can be a great opportunity for the company at the centre of it to engage with the customer and demonstrate great service. This is then seen by others, and converts them in to customers. By ignoring online reviews and comments from dissatisfied customers, they risk losing potential new customers, who read bad comments and go elsewhere. There are some companies using this and smashing it in their markets. O2 know how to do it - http://wallblog.co.uk/2012/10/11/02-sho ... eet-style/

 

It is odd that they don't comment where a little advice might help, but again, not every company is fully connected.

A while ago I set up some google alerts on search terms for a few things, so at least if I'm personally named or there's something about my company made public, I should know about it. 8)

 

Do you guys not fancy just picking the phone up and calling them? Don't bother coming back with modern day living on the net etc etc, I agree, your on here sponsoring the site with a username etc you should check it daily and reply. However, why on earth would you cry on here about an email sent a month ago and your still waiting???? GET ON THE PHONE

 

Do you guys not fancy just picking the phone up and calling them? Don't bother coming back with modern day living on the net etc etc, I agree, your on here sponsoring the site with a username etc you should check it daily and reply. However, why on earth would you cry on here about an email sent a month ago and your still waiting???? GET ON THE PHONE

This is a TT therapy group right?

:wink:

 

I'm not saying they are good or bad, I know a lot of people will be very happy with the service and equally as many will never post on the Internet.
But there will be a lot of people using forums as a guide to understand who best to receive there hard earned money to look after there cherished car and the basis of reviews on line will determine who they go too.

I am such a potential client.

I have reviewed and researched who to use to service and maintain my car and recently there has been a few negative reviews about them on here. Granted this is only a handful if clients, but the problem I have is that they are a sponsor that should be monitoring the forums and responding accordingly to appease the disgruntled clients it at least comment on it. By simply ignoring it it shows a lack of customer service in my eyes and therefore puts doubt in mind about if I should use them.
After all, a majority if people use the Internet to get unbiased reviews on a service to judge for themselves if they should use that service.

Like the old adage goes, people will not remember all the good you do but will always remember the bad

 

Makes me wonder what people think being a site sponsor should entail? And what their responsibilities and commitments should be?

As far as I understand it, a site sponsor pays the Canadian company that owns this forum a sum of money for the right to post news/offers/whatever they darn well want in a dedicated section if they so choose, without getting their posts deleted as spam as third-party companies might be. And that's it. Other than that they can post as much or a little as they want.

Looking at the site sponsors list APS haven't posted anything since Sept 2012, RockAuto (whoever they are?) haven't posted very much other than their own offers/discounts, and GSM Performance haven't posted anything EVER! Do people complain about them not doing enough? Do people care? It seems only Awesome have a regular online presence, though they have a large mail-order business (so might have someone on the web full-time to field peoples questions...) As has been said, maybe using social media as a sales/contact medium isn't big in some businesses plans.

I think we expect too much from being able to access these companies on the web if they so choose...

 

Merchants tend to advertise on the web if they are trying to drum up business. If the TTshop has enough business already then perhaps it is not high on their list of jobs to do!

It took our business 25 years to get a web presence and so they have plenty of time yet to get theirs sorted

 

All i am saying is that as a business, it should matter that there is a forum based solely around your line of business and there is negative comments about your business.

No business needs negative reviews and if they have the forum to represent themselves and deal with these matters, then it shows them in a favourable lint for potential customers that use the forums to decide on which business to use.

I am sure they are busy, but how long does it really take to make the effort to check online and deal with issues.

There is no point being a sponsor if the negative reviews are not answered, it shows you don't care, cant be arsed and couldn't give a monkeys!

In the digital age a business can be vastly damaged by forums etc. by saying they are to busy to respond, if that's the case, don't go online.

I bet a majority of there work is through word of mouth and to think that there current client base is enough is narrow minded and not a strategy for a successful long term business.

Looking back through the posts, they were active pretty much up to the move to bigger premises, then pretty much stopped. And it is in this time since the move that a lot of negative feedback has been raised.

Just a shame they don't have much if any presence on here any more

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Ok, so say a company (any company) spends 10 minutes looking on the TTF to see if anyone's posted a question for them - they spend 10 minutes answering it, then there's three or four other questions to answer as well. That's assuming all of the questions are posted in one section and they don't have to spend time trawling through threads looking for questions to answer.

Then they check the vwvortex forums - same again, half a dozen questions all needing checking prices, parts availability, cost, feedback, etc, etc. Then the Audi-sport.net forum - more questions, more queries, more time spent answering stuff. And it could be the same again and again on countless dozens of other forums on the net.

Unless a company employs someone to sit on the web all day they'll never answer everyone's questions, and they'll still get someone complaining "oh, such-and-such company are ignoring me!" posts. There just isn't enough time in the day for the average office manager/secretary/mechanic to answer everyone's questions.

As has been said by wiser men than me - if you need to talk to the TT Shop why not phone them for an immediate answer, or email them and hope for the best.

As for moving premises - they moved about 500m from one side of an industrial estate to a larger unit the other side of the estate. Nothing major, so I'd be surprised it it affected the amount they post. More likely they realised it was time/labour draining.

 

It's not about phoning them for an answer, if I ask them is your service good, the answer is obviously yes.

The whole point of forums is that honest opinions are raised, the forum allows people to express opinions and as a business it would be best to try and monitor this as much as possible to ensure that people are still happy.

I agree it takes time, so what, the cost of loss of potential earnings has got to be worth spending an hour a day keeping on top of it.

Either way, I respect your point of view and just feel its a shame they don't contribute to the forum any more