So. Got an '09 plate TTS roadster in July of this year from Audi and so it included their extended warranty. The warranty apparantly is provided by Mondial group.
I luv the car but I've had issues with it since purchase. 2 months after the purchase, i started hearing a clicking sound on gear change. Turned out a flap had gone in the exhaust system and surprise surprise, it wasn't covered by their warranty. After weeks of back and forth telephone calls, with me personally having to speak with the branch managers at both my local and source Audi, they eventually covered the costs of the repair after initially asking me to fork out the ÂŁ1200 repair job
Now 2 weeks ago, when we initially started having the heavy flood type rain, my speakers suddenly stopped working one morning followed by a nasty burning smell in the car. Took it to Audi and just before the weekend, go a call saying they have found the problem. There is a leak under the aerial base on the boot lid. This has led to the amplifier suffering major water damage
Now initially i didn't panic, as i assumed this had to be covered by warranty. How could it be through any fault of contribution of the driver? But of course, got a call today and i'm not covered. Repair cost of ÂŁ1300
So, where do i stand. What do you guys think. Do i fight it? Are they justified? Surely not?
Would i be better off getting the amplifier somewhere else?
It's almost as if the car wasn't fit for sale in the first place with these problems!
How would the experienced members on here handle this?
I luv the car but I've had issues with it since purchase. 2 months after the purchase, i started hearing a clicking sound on gear change. Turned out a flap had gone in the exhaust system and surprise surprise, it wasn't covered by their warranty. After weeks of back and forth telephone calls, with me personally having to speak with the branch managers at both my local and source Audi, they eventually covered the costs of the repair after initially asking me to fork out the ÂŁ1200 repair job
Now 2 weeks ago, when we initially started having the heavy flood type rain, my speakers suddenly stopped working one morning followed by a nasty burning smell in the car. Took it to Audi and just before the weekend, go a call saying they have found the problem. There is a leak under the aerial base on the boot lid. This has led to the amplifier suffering major water damage
Now initially i didn't panic, as i assumed this had to be covered by warranty. How could it be through any fault of contribution of the driver? But of course, got a call today and i'm not covered. Repair cost of ÂŁ1300
So, where do i stand. What do you guys think. Do i fight it? Are they justified? Surely not?
Would i be better off getting the amplifier somewhere else?
It's almost as if the car wasn't fit for sale in the first place with these problems!
How would the experienced members on here handle this?